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January 29, 2018
Despite popular opinions, we provide amazing support to the rescue community. We have numerous groups on Facebook dedicated to helping dogs find new homes. We’re not against adopting new family members.
Everyone should have the right to choose between adopting or shopping without judgment. We believe all dogs deserve a place to call home and we live by this every day. Sometimes families that go to the rescue don’t find the breed they want and come to us to find it. Other families prefer to shop for a specific breed. There is no right or wrong way to find your new family member.
At Petland Novi, all animals are important to us. That is why we also help shelter animals too. Shelter puppies and kittens find a home through our Facebook page quickly because we have over 72,000 likes. Here at Petland, we find homes for thousands of homeless puppies through our adopt-a-pet program.
Since 1998, Petland stores nationwide have placed almost 400,000 abandoned or unwanted pets from shelters. Organizations have strategically tricked the public into believing that we don’t care for animals through emotionally compelling marketing campaigns of abused animals and phrases like “Adopt Don’t Shop”.
The truth is adoption centers sell dogs too, often in worse conditions than ours due to funding. But we understand that we’re all on the same mission; to help animals find new families. If you would like to post some shelter/foster pups/dogs on our page, please message us with the info and we will post them:
Petland Novi: http://facebook.com/PetlandNovi
Grace Greyhound Rescue: https://www.houndsofgrace.org
German Shepherds Of Macomb County Michigan: https://www.facebook.com/groups/281078058697814/
Detroit Dog Rescue: https://www.facebook.com/detroitdogrescue/
All living beings deserve to be treated with love and respect. Every day, our pups show us that they have feelings just like we do. We honestly could not have stayed in business if we didn’t have the utmost care for the family members we provide. All puppies deserve a place to call home. It shouldn’t matter if they come from shelters or stores. Puppies need to have families that care for them. We’re dedicated to helping our dogs find new homes just like our local adoption centers.
Hear what Erin Shasheen had to say about her experience with us:
“ We got our puppy in October 2016. He was I at 10 weeks old Fruggle. He is the happiest puppy that anyone will ever see. We didn’t have any problems or complications, the staff was great. The process in which you adopt a puppy is amazing. They set you up with everything you’re going to need in training, bedding, food. The experience was overall awesome. I can’t begin to say how happy we are with this store.
Many people have problems with pet stores because they think they’re puppy mills but little do those people know that not all places who sell puppies are puppy mills. All these puppies were well fed, well groomed, and well socialized. Our puppy came already registered and was up-to-date with all of his shots. I would recommend this pet store to anyone who wants to get a puppy to bring into their family. I can’t begin to thank enough Petland Novi for helping us with this addition to our loving family.”
All of our breeders are regulated to provide a standard of care and respect to all of our puppies. No exceptions. The moment we learn about any mistreatment of our puppies, our business relationship is discontinued with that breeder. We have let poor breeders affect our reputation in the past and have now set high standards to prevent this from ever happening again.
The love and respect we have for all living beings is alive in all of our business practices. We also continue to have an A+ standing with the Better Business Bureau. Put simply, Petland Novi does not support puppy mills or substandard breeders at all.
Learn more about where our puppies come from:
Our ”Breeders Trip” Facebook Gallery: https://www.facebook.com/PetlandNovi/photos/?tab=album&album_id=1160979887270068
Videos of our breeders:
Where we get our puppies from:
Look what Jenny Brenton had to say about her experience with us:
“It took me about 2 months before I could properly give this place a review. I had bought my teddy bear puppy from this place and it has been the most helpful customer service I have ever seen. The young man Matt is an astounding worker and made the process of taking my first puppy home feel less scary.
All in all, I love this store and I would definitely come back to visit more of their gorgeous puppies! Thank you, Petland and Matt for bringing this angel in my life! Keep being amazing you guys!”
We believe puppies are symbols of love, happiness, and strong family bonds. Knowing this, we’re dedicated to providing you with healthy, loving family members. Abused puppies are easy to spot and the unverified claims of abuse against us have always been inconsistent with the outpouring of love and happiness each puppy shares with its newly-found family when they jump in the car for the first time.
We have been here for over 22 years and have accrued tens of thousands of happy customers. More than 50% of our business comes from previous customers who are purchasing their 2nd 3rd or 4th Puppy from us or customers who have referred us. We also have almost 2500 online reviews at a 4.8-star average. We have and always did the right thing for our puppies and our customers. For every negative story out there are 100’s of good ones.
Every business has negative reviews. At Petland Novi, the health and well-being of our puppies will always be our number one priority. We’re extremely honored to provide healthy, happy family members to our community which is why our standard of excellence for puppies is so high. The positive feedback we continue to see from real customers every day is humbling. We don’t expect to have all perfect reviews by any means but we use your feedback to improve our service each day.
Hear what Jennifer Olejnik had to say about her experience:
“ We visit this store anytime we are at the mall and enjoy seeing the dogs. Every time we visit we see several dogs we would love to take home. As a result, we have purchased three dogs from this store.
We would probably have gotten more if we didn’t already have several dogs at home. Each time we got a dog here we had a wonderful experience. All three of our dogs from Petland are extremely happy and healthy. I would recommend Petland Novi to anyone looking for a family pet.”
Some rescues often don’t have the proper funding provide their breeds proper medical and nutritional needs but we understand they do their best. We also understand puppies can get sick no matter where they come from. Some puppies even have trouble adjusting to new family environments.
Because of your gracious support, we continue to provide your future family members with the best medical care and nutritional support. We’ll never be sorry for the love and respect we have for our puppies. Despite the horrible claims against us, we continue to receive triple the amount of love and satisfaction from our customers.
Petland Novi will continue to provide the highest standard of treatment to all of our family members, furry or scaly. We love and appreciate the support we receive from our community. We look forward to continuing to provide amazing service to our pups and customers. Thanks so much for reading this and allowing us to clear the air with you, our valued customer. If you have any questions, please feel free to contact us.
When you find a puppy from us you, get much more than what you would have to spend individually for the proper care and protection. We continue to live by our lifetime warranty for your next puppy. There isn’t a single breeder that is willing to do that for you. At Petland, we stand with all of our friends to find new families. Here’s a list of benefits that comes with your new Petland puppy: